{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11575793,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/05/2024","dateComplaintFiled":"03/06/2024","vin":"JF2GTALC4J8","components":"WHEELS","summary":"On [XXX], 1 wheel lug nut seized up on the lug and then the lug snapped off when trying to remove the nut. On [XXX], 3 lug nuts seized up on the lugs when attempting to remove the lugs. On both occasions, I have had to bring the vehicle in for repairs to have the lugs and nuts replaced. Total cost of these repairs approx $250.  On [XXX], I called Subaru of America (1-800-782-2783) to report the issue of lugs nuts seizing up on my Subaru (3 today and 1 in December 2022). The representative took down my information but other than that, was not very helpful. I asked if she could have an investigation done to see if this is a systemic problem with the 2018 Crosstreks or with Subaru in general. Her response was for me to \u201cGoogle the issue myself\u201d and then call them back if I found out anything. She offered essentially no help.  In more than 40 years of working on cars, I have never had a lug nut seize up on a lug stud. Since this has now happened 4 times in the last 15 months, on the same vehicle, this seems to be a systemic problem and should be investigated.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"SUBARU","productModel":"CROSSTREK","manufacturer":"Subaru of America, Inc."}]}]}