{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11575857,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/01/2024","dateComplaintFiled":"03/06/2024","vin":"1FMCU0GD3JU","components":"ENGINE,ENGINE AND ENGINE COOLING","summary":"The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and a burning odor was detected. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who replaced the water pump and timing belt; however, the failure recurred. The vehicle was then taken to the dealer, where the spark plugs were replaced, but the failure persisted, and the vehicle hesitated to restart. The vehicle was towed to the dealer, where it was diagnosed that the failure was related to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The contact was referred to the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was informed that the VIN was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle exceeded the mileage limitations. The failure mileage was approximately 110,000.","products":[{"type":"Vehicle","productYear":"2018","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}