{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11575934,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2024","dateComplaintFiled":"03/07/2024","vin":"1FMCU9G64LU","components":"UNKNOWN OR OTHER","summary":"Driver's side door weld broke.   Took to Ford dealership (Future Ford of Concord).  Was told on first appointment it was a known issue and that Ford would not cover repair, but a door replacement was needed.   Door was unable to be ordered per service tech and car was returned to me.   Rescheduled second appointment so they could order the door.   Car was with dealer for a week, door was not shipped to parts department because of memo stating door issue is known, but no recall has been issued.   Called Ford's customer service line and was told this is a known issue and they are awaiting a recall in May or June, but don't know how to resolve the issue so can't issue the recall yet.   Meanwhile, my door is in operable (window cannot go up and down) the hinge weld is broken and makes a severe popping sound.  Additionally, when Future Ford looked at door they broke the aesthetic cover on the interior of the door and there is a huge bulge near the window where you can now see the interior of the door.   Ford stated I need to wait for the recall and no parts will be sent to the dealer to fix.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}