{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11577509,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2024","dateComplaintFiled":"03/15/2024","vin":"5TDAAAA54RS","components":"SUSPENSION,UNKNOWN OR OTHER","summary":"Cabin boom noise reported from the first day of ownership whenever driving the vehicle under 50mph. Noise is a low bass frequency below 30hz that reverberates throughout entire vehicle, causing severe ear pain, headaches, nausea, and disorientation. The only way to tolerate driving this vehicle is to wear airplane pressure earplugs, which poses a safety concern for not being able to hear surroundings while driving. The cabin boom seems to be coming from the suspension. Dealership foreman and corporate field tech looked at vehicle and denied any problem, stating this was “normal for this new vehicle” and refused to investigate or try any diagnostics. The cabin boom sound is recorded on video, and is such a low frequency you must use noise canceling headphones to hear it on video (confirmed by professional audio engineer). This sound/pressure can be heard and felt by other people in the car, unless they already have low frequency hearing loss. This problem creates physical illness and is a huge safety concern for this brand new model Grand Highlander. Dozens of people are reporting the same problem on Toyota forums as well for their new Grand Highlanders.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]}]}