{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11580503,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/07/2024","dateComplaintFiled":"04/01/2024","vin":"3VWCB7BU9LM","components":"UNKNOWN OR OTHER","summary":"After buying this vehicle in June 2020, and the \"Emergency SOS Module\" never malfunctioning once, I enrolled in VW's free \"Safe and Secure\" service through the myVW mobile application on March 7, 2024, and immediately received an \"Emergency SOS Error\" light. The vehicle manual states that the vehicle is not safe to drive and must be taken to the dealership immediately.  I then called my local VW dealership asking if I could stop by since I was in the area, and the service department stated that have seen a lot of vehicles coming in with this issue lately and the car must be brought in to replace the emergency call module.  Upon bringing my vehicle in, the dealership stated that there is a diagnostic charge of over $250, in addition to the cost of potentially replacing the module (which I'm reading online others have paid between $900-$1,500 for replacement.  This is completely unacceptable to pass on a charge to a customer for something that is not included in the vehicle's scheduled (or unscheduled) maintenance list, as well as has nothing to do with the mechanical operation of the vehicle \u2013 in addition to posing a safety risk.  I never had an issue with this module until the minute I decided to enroll in VW's free \"Safe and Secure\" service, at which point it seems either they have installed faulty equipment in their vehicles or have an error in their software.","products":[{"type":"Vehicle","productYear":"2020","productMake":"VOLKSWAGEN","productModel":"JETTA","manufacturer":"Volkswagen Group of America, Inc."}]}]}