{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11583446,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/09/2023","dateComplaintFiled":"04/17/2024","vin":"WBAFR7C54BC","components":"ENGINE","summary":"Hello, I received a recall notice almost 6 months ago on my car and I have been in contact with BMW Corporate and they have been completely useless (This is my first BMW and it will be my last). I haven't been able to drive my car for almost 6 months due to the VANOS engine bolt recall. My car has been experiencing the symptoms of stalling, loss of power and it has gone into Safe mode. I have called McKenna BMW in Norwalk and was told not to drive the car because it isn't safe to do so. and by the Owner of Orange Motors who is a Specialty Shop for BMW owners. I have called BMW Corporate numerous times and sent multiple emails ( i can't even get a response to my emails) and cant get any assistance in getting my car fixed. I asked BMW for assistance in getting a rental car and they said that is the responsibility of the dealership and the dealership is telling me that I need to call BMW Corporate. I spoke to a woman named Jenny at BMW corporate about 2 - 3 weeks ago and she told me to call the dealership and explain what is going on with my car and request that a special case be opened so rush my parts needed to fix my car and I still can't get any help. I have called Sterling BMW & Crevier BMW and they made it very clear they do not have the parts to fix my car, I mentioned what BMW corporate told me and they acted like they had no clue what I was talking about. I told them that my car is dead in my garage as it has been sitting for about 6 months. I just keep getting passed around and all I am trying to do is get my car fixed so I can drive it. I have had a rental car for 6 months now because I can't drive my own car as it is unsafe. I would just like my car fixed please assist me in getting help from BMW because they keep brushing me off. Can I pay to have the car fixed and get reimbursed? This is their product/brand and they should offer better assistance in getting it fixed. It's ridiculous that it's been 6 months and still no repair options. What a joke.","products":[{"type":"Vehicle","productYear":"2011","productMake":"BMW","productModel":"535I","manufacturer":"BMW of North America, LLC"}]}]}