{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11588397,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/22/2024","dateComplaintFiled":"05/13/2024","vin":"5NTJDDAF1PH","components":"POWER TRAIN","summary":"On 3/22/2024 I was driving my 2023 Hyundai Santa Cruz with 19k miles about 30 mph. My transmission suddenly became jerky without warning and acted liked it did not want to downshift, staying in higher RPMs. When it did decide to downshift, it lurched the vehicle badly.  There were no warning lamps or messages prior to the incident.  A few seconds after it happened, the check engine light came on, along with a diagnostic notification on my infotainment screen. This indicated a powertrain issue. I then received a notification on my Hyundai Bluelink App regarding a powertrain issue: \"Transmission Control System problem, please see dealer\".I dropped the vehicle off 3/27/2024 and  As of this writing on 5/13/2024 my vehicle has been sitting at a local dealership for almost 50 consecutive days.  In the 5 day period between 3/22-3/27 I was instructed it was OK to keep driving the vehicle until drop-off. I experienced 2 more instances of a rough downshift in that time.   When I dropped the vehicle off on 3/27, I was told I could take the vehicle home and drive it until they figure out what to do with it and receive instruction from Hyundai Corporate.  This was an extremely reckless and dangerous thing to tell me I feel.  The local dealer claimed they had not seen this issue before, had to wait for Hyundai Corporate to instruct them on what to do, but a transmission replacement was possible.  Eventually they were instructed to replace the transmission oil pump and do a software update. Research shows the 2022 model Santa Cruz had a recall for the transmission oil pump. Recall # 22V746000 \"transmission oil pump malfunction, which can result in a complete loss of drive power, increasing the risk of a crash\".  Yes I believe mine and my spouse's safety, and other's was/is at risk, as this happened as I was driving and there was a previous recall for this exact part.  I have informed Hyundai Corporate America of the issue and waiting for responses and resolutions from them.","products":[{"type":"Vehicle","productYear":"2023","productMake":"HYUNDAI","productModel":"SANTA CRUZ","manufacturer":"Hyundai Motor America"}]}]}