{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11589372,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/21/2023","dateComplaintFiled":"05/17/2024","vin":"1FMJU1L84PE","components":"UNKNOWN OR OTHER","summary":"I have taken the Expedition to the dealer for 2 issues: 1) the truck release didn't work correctly when you unlatch.  However, Finally there was an update a year later to fix it.2) The infotainment 15 inch touchscreen is not dependable 3 out of 7 days, roughly.  When turning it on, it doesn't go on and you have to try to back up this monster without a camera. I nearly killed a small child walking in front of the mother as he wasn't tall enough to be seen on the side mirrors or rear view. She hit the truck for me to slam on breaks. When driving on highway, it suddenly blacked out and rebooted.  It will always eventually reboot, if dark, upon starting truck. When I brought it in for service mentioned above, the gentleman said \"we couldn't make the trunk replicate what you were talking about and didn't want to wear down the battery. As for the touchscreen, it needed an update.\"  Funny. no updates mentioned on Ford's site. I live in Scottsdale , AZ where our temps can get as high as 120 degrees. Everyone will tell you to not leave your phone or iPad in a hot car in our summer as the battery life will be shortened, display dims or goes black, cameras can be disabled and with some apps or features, performance is reduced with lower frame rates or increased processing times.  SO.....couldn't this conceivably happen with the touchscreen on the Expedition?  Also, the sign on the dash stated the other day, \"no key recognized.\"  The key was in my purse and then in my hand and I still could't start the car. I had to open the driver door and close to \"reboot\" and then it worked! Please help. I have read on different sites that this is common with other owners who live in hot climate.  Thanks.","products":[{"type":"Vehicle","productYear":"2023","productMake":"FORD","productModel":"EXPEDITION","manufacturer":"Ford Motor Company"}]}]}