{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11591061,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/20/2024","dateComplaintFiled":"05/28/2024","vin":"1FMCU0F79EU","components":"WHEELS","summary":"Brought in vehicle for service.  Was told the tires couldn’t be rotated because of “swollen lug nuts”.  I would be responsible for replacing all 20 at a cost of around $180.00 for the parts.  The dealership said if I should happen to get a flat tire, I would not be able to do it and the car would most likely need to be towed.  I don’t think I should have to pay for this repair on an item so basic and so important.  I have not had an issue until the dealer brought it to my attention.    I spoke with Ford customer service and was told this is out of warranty and there was no way to escalate my concern at Ford.","products":[{"type":"Vehicle","productYear":"2014","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}