{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11594526,"manufacturer":"Volvo Car USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2024","dateComplaintFiled":"06/15/2024","vin":"YV4062RX7P1","components":"UNKNOWN OR OTHER","summary":"Dear sir, I would like to make a complaint about the SOS system in my Volvo CX 60 on two occasions tire blew out on the [XXX] interstate on both of those occasions I called Volvo roadside and emergency assistance. I waited for approximately two hours. No one came. I then had to change the tire myself. I have a bad back and I hurt my back further, the first time the second time I was stopped on the [XXX] interstate they were doing road repair. I stopped on one side of the road and then the people doing the road repair asked me to move to the other side which I did, I called Volvo and waited at least two hours. It is 105\u00b0 outside in the area adjacent to Selena Utah. I believe I was dehydrated. The human body is approximately 90% water water went down to approximately 70% a gentleman doing construction, the side of the road who I spoke to kindly gave me two bottles of water and one bottle of power drink , at the same time, he asked me to move my car from the other side of the road since they opened up the road they were doing some type of repair type. I am not sure got their assistance and moved my car into Salina town in Utah, where I am now , my complaint is that the SOS button on the Volvo CX 60 is what you were supposed to press if you are in an emergency and they are supposed to come. They are not supposed to tell you they\u2019re gonna come and not come which is what happened in my case both times someone said they\u2019re gonna be there in an hour and then I waited two hours. No one came and then , I had to in the first case do the repairs myself in the second case have someone help push me in the basis of Volvo is misleading thinking that the SOS button works it does not work. That is the basis of my complaint.  These two events occurred on [XXX] and [XXX]. Of 2024.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"VOLVO","productModel":"XC60","manufacturer":"Volvo Car USA, LLC"}]}]}