{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11600435,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/25/2023","dateComplaintFiled":"07/09/2024","vin":"4JGFF5KE5LA","components":"ELECTRICAL SYSTEM","summary":"While driving on the New Jersey Turnpike on November 17, 2023, a burning smell was noticed inside the car.  The smell lasted about an hour.  No smoke was present and the car continued to operate.  While concerned, I assumed it was environmental and outside the car.   On November 25, 2023 my car threw a 48V battery warning and forcibly shut off.  We were not on a highway at the time and were able to pull over to a gas station.  MB roadside was called and towed the car to Euro Motorcars Devon of Devon, PA, the local Mercedes-Benz dealer and where I purchased the car and receive service.   Over the course of the next few weeks the service department concluded and ultimately determined that there were burnt out cables which were connected to the 48V battery (this is highlighted in the service receipt attached).   This repair was not covered under my warranty and lead to a $5,804.56 repair bill.   The car was repaired to my satisfaction and the bill was paid in full on December 14, 2023 determined the matter was complete.   On or about May 1, I received a recall notice from MBUSA.  The ID is 2024040002 and the NHTSA Recall ID is 24V207.  This recall specifically called out the 48V battery connections and potential for misconnections to cause fire.  This is the exact issue that is clearly articulated in the service report (attached).  After six weeks attempting full reimbursement, MB considered the issue closed and their official position was that I was only entitled to $337.08 for the actual recall of the battery connection check.  Of course the connections would now be correct as they fixed them and replaced the cables that caught fire.   I am escalating this to your department and seek full reimbursement from Mercedes for this repair performed.   This failure occurred prior to the recall notice and is the singular event that the recall is to mitigate that happened.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLS 450","manufacturer":"Mercedes-Benz USA, LLC"}]}]}