{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11609147,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2024","dateComplaintFiled":"08/17/2024","vin":"4T1BE46K79U","components":"UNKNOWN OR OTHER","summary":"My vehicle has been a one owner vehicle, my mother and now me as she passed on 2 April 2024. My vehicle has been stored in a garage except when it is being driven. My vehicle has been taken care of extremely well and maintenance done as required. The oil has been changed every 3,000 miles since it has been owned. Approximately in June 2024 I began to notice my dashboard was sticky, cracking and actually MELTING! It gets worse as long as it is out of the garage,in the heat/sun and humidity for any length of time.  The longer times goes that the car is in these conditions it gets shiny that the reflection makes a glare which makes seeing difficult! I went to the dealership where the vehicle was purchased brand new, Milton Ruben, Augusta GA 30907. Prior to going to the dealership, I got online to do a search to see why this could be happening and discovered many complaints like mine all over the US had been submitted in previous years.I began reading the complaints and discovered the problem was due to Toyota using defective material to make their dashboards in Toyota/Lexus vehicles made in 2007-2011.I discovered there had been a recall or campaign for these vehicles, it had been extended once or twice until 2019.MY PROBLEM IS THAT I NEVER RECEIVED ANY NOTIFICATION OR DID MY MOTHER!We would have immediately taken our vehicles into the dealership.I CANNOT HELP THAT THE RECALL OR CAMPAIGN FOR THIS ISSUE HAD EXPIRED PRIOR TO MY CAR SHOWING A PROBLEM!While reading the complaints I noticed there was a class action lawsuit filed,but I don't know the outcome.I was told by the dealership that they were aware of the problem but there wasn't anything they could do except replace the dashboard at my expense.TOTALLY UNACCEPTABLE!!!They told me that I would need to call the corporate office to see what they could do.I did, submit a claim, file #240802000525 2 Aug 2024.Toyota didn't reply but was told by the case manager that my case was closed without action. UNACCEPTABLE!!!!","products":[{"type":"Vehicle","productYear":"2009","productMake":"TOYOTA","productModel":"CAMRY","manufacturer":"Toyota Motor Corporation"}]}]}