{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11610087,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2023","dateComplaintFiled":"08/21/2024","vin":"1C4RJKBG2M8","components":"UNKNOWN OR OTHER","summary":"Multimedia screen blacked out, the touchscreen itself works but the screen is black (or blank) we took this to the dealership and they informed us they are not sure how to fix the issue other than replace the whole screen, we had taken the vehicle to the dealership prior stating the screen would cut out or black out. The dealership found nothing wrong. Finally when the screen completely blacked out the vehicle was out of warranty by 1,000 miles and would not be covered under the warranty. We do not have the finances to pay for the replacement. The multimedia touchscreen is the hub of the entire car, we are unable to view anything behind us when backing up the car in reverse as the rear view camera is tied to the screen. This poses a risk of injuring children when backing up. We are also unable to control multiple settings within the vehicle as well as able to view any warning lights that may pop up. The dealer has stated they are aware of similar issues with the same make/model. The vehicle has been inspected by the dealership. The only warning we have had is the screen blacking out and reseting while driving and the screen blacking out for extended periods of time before resoring.","products":[{"type":"Vehicle","productYear":"2021","productMake":"JEEP","productModel":"GRAND CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}