{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11610169,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/03/2023","dateComplaintFiled":"08/22/2024","vin":"4JGFB5KB4NA","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"My 2022 Mercedes GLE450 had water intrusion from the an AC vent hose that was not 'fixed' properly by Mercedes after they issues a recall for ALL 2020 and 2021 GLE450's.   It took 9 months, endless gaslighting from Mercedes that I flooded the vehicle myself, a failed state-sponsored arbitration hearing only to find out Mercedes did NOT properly diagnose the vehicle from the start. I had officially 'given up' after almost a year of fighting this was not my fault, only to drive disassembled passenger seat and floor area down to Mercedes... to see the vehicle dripping water right into where nearly $20,000 of electronics were compromised.   Mercedes has since fixed the vehicle, under warranty, yet they did NOT tel lme anything until the day the vehicle was fixed that it would be covered under warranty. They keep this away from the local dealer and had a traveling technician work on the vehicle to keep it entirely under wraps.   I genuinely hope Mercedes is held accountable for taking full advantage of their customers while admitting (at least locally) that the 'fix' for the previously recalled vehicles is inadequate. Water intrusion, causing shorting of electronics and potential fire is a MASSIVE safety concern and they need to not only be held responsible yet held responsible for the pain and suffering caused by gaslighting customers and KNOWINGLY committing insurance fraud by forcing their customers to file insurance claims after not properly addressing the recall.","products":[{"type":"Vehicle","productYear":"2022","productMake":"MERCEDES-BENZ","productModel":"GLE 450","manufacturer":"Mercedes-Benz USA, LLC"}]}]}