{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11610334,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/22/2024","dateComplaintFiled":"08/22/2024","vin":"1FMCU0JD4HU","components":"ENGINE","summary":"I have a 2017 ford escape with a 1.5L engine. My engine is having an issue with the 1.5L short block, due to coolant intrusion to the cylinder bores. This is causing my motor to misfire at cylinder 1 as well as I have to constantly add coolant to my car due to the internal coolant leak. After much research I came across something called “customer satisfaction program 21N12.” This program also references “Customer satisfaction program 19B37 – supplement #4” AND “Technical Service Bulletin (TSB) 22-2134” This program covers 2017-2019 Ford Fusion and Ford Escapes with the 1.5L engine that has the same internal coolant leak.  My vehicle is experiencing exactly what this program (21N12) covers. I have called ford about this program, and they state that although this program does cover same type of vehicle and motor. However, my vin number is not associated with that recall/program.  Ford customer relations informed me to contact you and make a complaint in order to add my vin number to that recall so that I can have my car’s engine replaced by ford, for a problem that is a known issue.  Please add my vin number to this recall/program (21N12) so that I can have my car fixed. My vehicle was purchased new, and I am the only owner. My vehicle has approximately 74,400 miles on the odometer as I type this (8/22/24).    I know for a fact that this engine has a internal coolant leak for the simple fact that I have to constantly add coolant to my vehicle every 1 - 2 weeks.","products":[{"type":"Vehicle","productYear":"2017","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}