{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11614095,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/30/2024","dateComplaintFiled":"09/11/2024","vin":"MAJ3S2FE7MC","components":"SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM","summary":"ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED My vehicle has been in the service department since June 30st, following a breakdown during a trip from Odessa, Texas to California. The vehicle malfunctioned in California, approximately a 24-hour drive from our home. Upon investigation, I learned that the part responsible for the breakdown was already subject to a recall. Despite waiting for several days at a hotel near the dealership, I was not provided with a long-term rental. Instead, I was given a Lyft to the nearest airport to continue my trip.  I also had to cover the costs of a rental car to return to Texas. Additionally, the faulty part has no estimated delivery date, leaving the vehicle unrepaired for an indefinite period. I foresee potential issues when it comes time to retrieve the vehicle, given the distance involved. Given the extended downtime and the out-of-pocket costs incurred, what are my options for resolving this situation, including rental reimbursement, vehicle pickup, or any other possible recourse?","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"ECOSPORT","manufacturer":"Ford Motor Company"}]}]}