{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11617837,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/03/2024","dateComplaintFiled":"10/03/2024","vin":"1FMCU9BZ3LU","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"Whenever I shut off my 2020 Ford Escape Hybrid or when I am about to turn it on, a message appears on the touchscreen that says: \"System off to save battery, please turn ignition off or start engine.\" I have replaced the battery but I get the same error message. When I took the car to Firestone, they performed a Diagnostic which did not indicate that there was anything wrong with the battery. When I spoke to a Hybrid Battery Specialist, he told me that the error message was for my \"12 volt battery. It is a fairly common problem with your Escape. The Ford dealership may have a fix for it. It is possible that you just need to replace the 12 volt battery.\" My local Ford Dealership did not have a fix for it. Since this is a fairly common problem with the Ford Escape, I think a recall should be issued to have Ford rectify the issue.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"ESCAPE HYBRID","manufacturer":"Ford Motor Company"}]}]}