{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11618702,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/20/2024","dateComplaintFiled":"10/08/2024","vin":"WAUACGFF0F1","components":"SEAT BELTS,FUEL/PROPULSION SYSTEM","summary":"Dear NHTSA,  I am filing a complaint about the handling of a recall repair on my 2015 Audi A3 (VIN: [XXX] ) for the suction jet pump. The service experience has been frustrating and raises concerns about the repair\u2019s quality.  1.First Visit - Inadequate Information: During my first visit to the service center, over an hour away, I was turned away because my fuel level was too high. I was never informed that my gas tank needed to be below a certain level for the repair, resulting in wasted time and travel. 2.Second Visit - Check Engine Light Still On: On my second visit, the suction jet pump was supposedly repaired, but my check engine light remained on. I had informed the service advisor that the light was related to an EVAP system malfunction, which I was told could be caused by a faulty suction jet pump. After speaking with multiple mechanics, I learned that a malfunctioning suction jet pump could cause fuel to enter the EVAP system, damaging parts like the purge valve or charcoal canister. 3.Unreasonable Charges: The service advisor insisted that the remaining EVAP issues were unrelated to the recall and wanted to charge $220 for another diagnostic and repairs, without even inspecting the car after the recall service. This seems unfair, as there\u2019s no way to confirm without a proper check. 4.Missing Seat Belt Buckle: After the recall service, I discovered that the rear driver\u2019s side seat belt buckle was missing. This is a major safety concern and needs to be addressed.  I request NHTSA\u2019s help in investigating the repair quality and ensuring these issues are resolved fairly.  Thank you for your attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2015","productMake":"AUDI","productModel":"A3","manufacturer":"Volkswagen Group of America, Inc."}]}]}