{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11622433,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"10/10/2024","dateComplaintFiled":"10/29/2024","vin":"3MVDMBDM8MM","components":"LATCHES/LOCKS/LINKAGES","summary":"Upon opening rear hatch, loud banging/knock developed that happened on every opening. Sounded as if it were damaging the body or latch. Did online research of problem and found through Mazda owners forum Mazda TSB #09-009/23. The TSB notes the rear latch has an \"internal fault in the liftgate latch and/or loose bolts.\" Dealers are advised to confirm the issue and replace with new latch and bolts - \"This repair will be covered under Mazda's New Vehicle Limited Warranty term.\" My vehicle had 71,500 miles at the time of the issue, just beyond the warranty limits. I took my vehicle to the local dealership (Whitten) along with the TSB where the problem was confirmed and I was requested to approve replacement. I argued that this should be considered a recall and covered by Mazda given the language of the TSB. The dealership advised that I would need to pay for the repair and could take up the issue directly with Mazda. Therefore, I paid $512 for the latch repair because I considered the problem a potential safety issue - either it would stop opening or would not close leaving the hatch open during driving. I contacted Mazda USA requesting reimbursement for the repair given their admission that the latch was \"faulty.\" They refused saying my vehicle was beyond the warranty period and I had approved and paid for the repair. They added that I should contact them in the future if there is a question about coverage of broken parts. Given their admission that the part installed at the factory had a fault and that this fault could result in a safety issue such as a non-closing hatch, I request that this issue become a recall, or that the warranty period be extended for this specific issue. (I would also like to be reimbursed for the cost of repairing this manufacturer's problem.)","products":[{"type":"Vehicle","productYear":"2021","productMake":"MAZDA","productModel":"CX-30","manufacturer":"Mazda Motor Corp."}]}]}