{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11625486,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/15/2024","dateComplaintFiled":"11/15/2024","vin":"SHHFK7H5XJU","components":"FUEL/PROPULSION SYSTEM","summary":"Received safety recall in mail for fuel pump module. Letter from 10/2024 says that \"parts are now available and you can bring your vehicle in for a free repair.\" Called Honda Oakland to get part replaced. Honda Oakland worker Colin said letter is incorrect, that no parts are available and to wait for another letter in mail. Called San Leandro Oakland because thought that Colin's comment was strange. Letter already says \"parts are now available.\" It wouldn't make sense for me to wait for another letter. Turns out Colin from Honda Oakland provided misinformation, which could have gotten me into a car accident waiting for another letter that would never come and waiting for months and months to get my fuel pump replaced. Thankfully, confirmed with San Leandro Oakland that parts are available and ok to take car in immediately. Honda Oakland needs to provide correct info to customers, and not tell them to \"wait for another letter.\" They should have just said to check with another dealership if they didn't have the part available. Although, it's strange they don't have the part available, when the Recall Letter I received says \"parts are now available.\" Please contact Honda Oakland to stop misinforming customers to \"wait for another letter in the mail,\" which doesn't even make sense, since I already got a letter saying parts available. Dangerous comment to customers. Perhaps Honda Oakland just doesn't want to deal with recalls? Need to file this complaint to protect other customers who might have listened to Colin and waited several more months for another letter that would never come. They should just tell customer to check with another dealership.","products":[{"type":"Vehicle","productYear":"2018","productMake":"HONDA","productModel":"CIVIC","manufacturer":"Honda (American Honda Motor Co.)"}]}]}