{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11625964,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/23/2024","dateComplaintFiled":"11/18/2024","vin":"4T1E21FB3LU","components":"AIR BAGS","summary":"To Whom It May Concern,  I am filing this complaint to report Right Toyota in Scottsdale, Arizona, and Toyota Motor Corporation for their mishandling of a critical airbag safety recall (23TA15) on my 2020 Toyota Avalon Hybrid. The lack of transparency, misleading information, and failure to provide a remedy has left me with a vehicle that is unsafe to drive and has caused significant financial hardship.  1. Right Toyota never informed me of the recall, despite multiple service visits throughout the year. I only discovered this issue through my insurance company in August 2024. 2. I scheduled service appointments with Right Toyota on August 23rd and October 15th, 2023, after learning about the recall. Each time, I was told that there was no remedy available, and I was not offered any alternative solutions or a loaner vehicle. Toyota\u2019s Brand Engagement Team later confirmed that a remedy for my specific vehicle is not expected until March 2026. 3. I called Right Toyota back after the manufacturer told me the dealership was meant to solve this issue by offering me a loaner vehicle or buying my car off me. I spoke to Jason Murdoch who informed it was preposterous to think they would offer me a loaner vehicle until 2026 and that the only option he could offer is buying my car off me 8K negative on what I still owe on my car loan. He told me the dealerships hands were tied unless NHTSA or the manufacturer gave specific instructions for me. 4. I have since relocated to Hawaii, where I cannot use the vehicle due to safety concerns. I am still making loan payments on a car that I cannot drive, and Right Toyota\u2019s refusal to offer any assistance has placed me in a difficult situation.   I request that Toyota and Right Toyota either: Repurchase the Vehicle: Take back the vehicle and pay off the remaining loan balance.  Provide an Immediate Solution: If repurchasing is not possible, arrange for a free airbag repair or provide a rental vehicle until the remedy is available.","products":[{"type":"Vehicle","productYear":"2020","productMake":"TOYOTA","productModel":"AVALON","manufacturer":"Toyota Motor Corporation"}]}]}