{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11627784,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2023","dateComplaintFiled":"11/27/2024","vin":"5TDFZRBH7MS","components":"UNKNOWN OR OTHER","summary":"On 2023, the bumper of my car fell while I was driving on the highway. At that time, I took my vehicle to the Toyota Dealership to get inspected and they inspected the vehicle and recommended me to take it to a Body Shop to get it repaired. I paid for the repairs from my pocket since they did not take any responsibility of the damages. On December 2023, I received a letter from Toyota telling me that my highlander has a recall due to bumpers felling off and needed to add some clips from the manufacturer.  I opened a case and provided all the information requested by Toyota. At the end they asked me for a CCR document where none of the representatives I've spoke were able to explain what is this document. I provided receipts, Dealership inspection document, my car documents. Today 11.27.2024, I receive a letter telling me that they are not going to move forward with the reimbursement. The body shop that they recommended me does not provide a letter with the specific information they are asking me for. Toyota contacted them and confirmed they did the repairs and they still refused to pay for the manufacturer damages.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]}]}