{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11628684,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2024","dateComplaintFiled":"12/03/2024","vin":"2FMPK3J99KB","components":"POWER TRAIN","summary":"In May of 2024 Transmission downshifting hard at 35 mph as slowing down car milage was 67529.  Took to dealer who performed diagnostics and verified a transmission problem; inspected fluid which was okay, performed TSB and reprogrammed PCM and reinstalled transmission strategy in module.  Repairs done under warranty.  Perform adaptive learn and noted it will feel different while driving for next few hundred miles.  Six months later in November of 2024 transmission would hesitate, shudder, jerk between 20-40 mph and car mileage was 75937.  Took back to dealer who did diagnostics, monitor PIDS and found the torque converter has failed causing shutter and also found the vehicle is flair shifting between gears.  Checked fluid level and proper level is in transmission but fluid has meta debris.  Dealer Service Representative advised it needs new transmission and would cost $800 or more to fix problem. Warranty expired at 72000 miles. We bought car new and had dealer perform all maintenance procedures and oil changes, etc. as noted in required maintenance schedule.  We asked to speak with Service Manager who we saw in her office and we were told we'd need to make an appointment in late December or early January.  We got no help from dealer or manufacturer, despite several technical service bulleting available at NHTSA showing transmission problems with 2019 Ford Edge.  We finally got rid of the car but would say Ford Edges have definite transmission issues that may indicate a need for recall.","products":[{"type":"Vehicle","productYear":"2019","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}