{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11629634,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/09/2024","dateComplaintFiled":"12/09/2024","vin":"5TDDW5G12ES","components":"STRUCTURE,UNKNOWN OR OTHER","summary":"The paint on my vehicle is peeling off- roof, around all windows and expanding.\u00a0 I went to a Toyota Dealership Part Counter to get touch-up paint and they told me that color had a paint recall. (Every time I wash the vehicle it gets worse.)\u00a0 I asked to speak with a service manager at Toyota, 11/2024 and was informed that the paint color (0070 Blizzard Pearl) had a recall for peeling off.\u00a0 Their recall solution is to bring the vehicle to a certified Toyota Collision center and they will repaint the vehicle affected by the recall. It's not a safety recall, but rather a CSP(Customer Support Program).\u00a0 Unfortunately, even if you service the vehicle at a dealership it is unlikely they would share the CSP information, only a safety recall information.\u00a0 Instead, a CSP is mailed to you.\u00a0 I contacted Toyota customer service and they mailed the CSP notice in 2020 to the previous owner's address.\u00a0 Toyota then extended the CSP expiration to 5/13/2024 on 12/11/2022, but failed to mail an additional extension of the CSP notice to me.\u00a0 Toyota did confirm they had my contact information during that timeframe. Toyota did send me other safety recalls from 12/11/2022 to 5/13/2024, so they had my contact information to notify me of the CSP paint recall.\u00a0 I was told since the CSP expired 05/2024 that they will not repaint my vehicle and I will have to pay to repaint.\u00a0 Toyota is being unethical, dishonorable, scandalous, shifty, discreditable, parsimonious and immoral.\u00a0 As they did not act with due diligence to notify their customer the paint was going to literally fall off of the car.\u00a0 I was laid off and can not afford to pay to repaint it.\u00a0 They need to act in good faith to rectify this issue and repaint my vehicle.\u00a0 Had I been notified 2 years ago, I would have certainly had them repaint it. I thank the parts counter employee to letting me know this was their fault.","products":[{"type":"Vehicle","productYear":"2014","productMake":"TOYOTA","productModel":"SEQUOIA","manufacturer":"Toyota Motor Corporation"}]}]}