{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11630634,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2023","dateComplaintFiled":"12/13/2024","vin":"5NPD84LF4HH","components":"UNKNOWN OR OTHER","summary":"I am writing to formally lodge a complaint regarding the ongoing recall issue with my 2017 Hyundai Elantra. I am extremely frustrated and disappointed with both Hyundai and the dealership’s handling of the recall and the associated repair costs.  We received a recall notice for our vehicle last year, at which point we promptly took the car to the Hyundai dealership.  Despite multiple attempts to address the issue, we have experienced significant delays, poor communication, and no clear resolution from the dealership or Hyundai. After several months of waiting, we were informed that the recall, which pertains to paint damage caused by a manufacturer’s defect, would cost $3,200 to repair. Furthermore, we were advised that we would be responsible for an out-of-pocket expense of $1,000.  We find this situation both perplexing and unacceptable. As consumers, we should not be burdened with costs related to a defect that is clearly the responsibility of the manufacturer. We purchased the vehicle in good faith and expect the manufacturer to uphold its responsibility for repairs related to defects covered by recall notices, especially when the problem is identified after the warranty has expired. The fact that Hyundai is only offering to cover 60% of the repair cost is unreasonable and further exacerbates our frustration.  I am requesting that the National Highway Traffic Safety Administration (NHTSA) investigate this matter and hold Hyundai accountable for its failure to resolve the recall issue in a timely manner, as well as its refusal to fully cover the cost of repairs related to a defect for which we should not be responsible.  Please consider this letter a formal complaint, and I kindly ask for your assistance in resolving this matter promptly. I both dealership and Hyundai corporate admitted they sent the letter after the warranty expired. We’ve been dealing with this issue for over a year.   Thank you for your time and attention to this matter.","products":[{"type":"Vehicle","productYear":"2017","productMake":"HYUNDAI","productModel":"ELANTRA","manufacturer":"Hyundai Motor America"}]}]}