{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11630698,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/15/2024","dateComplaintFiled":"12/14/2024","vin":"3FTTW8H33RR","components":"UNKNOWN OR OTHER,BACK OVER PREVENTION","summary":"My Ford Maverick truck was purchased and delivered on [XXX]. From the very first day, I have experienced issues with the central infotainment screen. Specifically, the screen frequently freezes, particularly when using Google Maps. My vehicle is an essential tool for my daily work, as I am an air conditioning technician and spend long hours driving.  Additionally, I have noticed a significant delay in the rearview camera display, which also frequently freezes. This poses a considerable risk to pedestrians and vehicles that may pass behind my truck, turning it into a serious safety and convenience issue.  I have taken my vehicle to the dealership three times, leaving it for several days on each occasion, but the problems persist after every visit. I purchased my truck from \"Planet Ford Spring\" in Spring, TX, but due to its proximity to my residence, I have carried out maintenance and filed complaints regarding this issue at \"Tomball Ford\" in Tomball, TX.  I have repeatedly requested that the service advisors involved in my case replace the screen or upgrade it to a more reliable system. However, they claim that, according to Ford’s procedures, they are not authorized to make such changes.  I urgently request a definitive solution to this issue, as I cannot continue visiting the dealership month after month hoping for a resolution. This problem must be addressed immediately for safety reasons.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"FORD","productModel":"MAVERICK HYBRID","manufacturer":"Ford Motor Company"}]}]}