{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11631837,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/20/2024","dateComplaintFiled":"12/20/2024","vin":"3VWG57BU0MM","components":"FUEL/PROPULSION SYSTEM","summary":"I had 10 miles to empty so I stopped at the gas station and I pulled the lever to open the door to the tank and it gave an error message saying it couldn\u2019t refuel and the door wouldn\u2019t open. I tried forever to get the door opened and it wouldn\u2019t open. I made it home and tried the next day at a gas station near my house and it did the same thing. Luckily I was able to make it back home. We were finally able to get it to open and I was able to fill the tank up. When it was time to put gas in again, the same thing happened. I was stuck at home with a [XXX]. If I had an emergency, I couldn\u2019t go anywhere because I was unable to put gas in the car. I called VW to see if there was a recall because it\u2019s a safety issue and she told me that there wasn\u2019t a recall and there\u2019s also no troubleshooting so she was sorry there was nothing they could do. This is a known issue to the VW dealership so I know this is known to VW headquarters. The lack of help is concerning. I\u2019m scared I\u2019m going to get stranded on the highway and we\u2019re unable to go on a trip or anything because of this. My husband has a 2023 Jetta and it\u2019s doing the same thing. I called the dealership to quote me a price to fix it, but they refuse to quote me anything because they said they have to look at it first which will cost me $100 just for them to look at it. I can\u2019t get it fixed without a ballpark estimate. Something needs to be done!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"VOLKSWAGEN","productModel":"JETTA","manufacturer":"Volkswagen Group of America, Inc."}]}]}