{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11631883,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/28/2024","dateComplaintFiled":"12/20/2024","vin":"58AGA1C18NU","components":"WHEELS","summary":"I had my vehicle serviced at Westside Lexus on March 20, 2024. My vehicle, a 2022 Lexus 300h F Sport, was brought in for 20,000-mile service, and not only has the issue not been resolved, but it has also led to a dangerous situation that could have resulted in serious and potentially fatal harm. To elaborate, after the service, I noticed that the car did not drive as smoothly nor sound as quiet as normal for my hybrid vehicle. I also heard noise as I entered/exited the driveway, drove over speed bumps, backed up, and exited the vehicle. This noise was similar to my experience after a prior service appointment when I noticed on the highway that my rear passenger tire was wobbly, posing a significant risk to my family\u2019s safety and that of others on the road. As with my previous experience, I heard more noise and what sounded like loose parts after a few weeks. When I checked, my rear passenger tire was loose again. As a 15-year Toyota owner, I trusted Lexus for its reputation for safety, dependability, quality, and customer care, but this experience has shaken my confidence in your brand.  For each service appointment, I consent to the recommended services. It is unacceptable for a Lexus service center to return a vehicle in a condition that is unsafe to drive. Here are the details of my service visit: \u00b7      Service Date: March 20, 2024 \u00b7      Work Order Number: 687595 \u00b7      Vehicle Mileage: 20,105 \u00b7      Description of Service Performed: 20,000-mile service and four-wheel alignment Upon discovering the issue and having Lexus Roadside Assistance tow the vehicle back to the dealership.","products":[{"type":"Vehicle","productYear":"2022","productMake":"LEXUS","productModel":"ES","manufacturer":"Toyota Motor Corporation"}]}]}