{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11632580,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/22/2024","dateComplaintFiled":"12/27/2024","vin":"JTJHZKFA7M2","components":"STRUCTURE,LATCHES/LOCKS/LINKAGES","summary":"On the Saturday (12/21) before Christmas, my hatch door wouldn\u2019t open with the key fob, push button in the vehicle or push button on the door. And the foot under the bumper opener has never worked for me. Anyways, because I couldn\u2019t get my door to open, I ended up loading my groceries in the back seat. When I got home, it still wouldn\u2019t work with the key fob or other buttons. One family member who tried to help me, pushed the door button and it suddenly opened after all the many attempts before. But then it wouldn\u2019t close back. Just like at the store, it made that beeping sound but that it makes when it\u2019s closing or opening, but it wasn\u2019t closing. The next day on Sunday (12/22) I wouldn\u2019t use it because I was afraid if it opened, it wouldn\u2019t close back. The way we were able to get the door to close, was at least I thought it helped, I kept pushing the key fob and the door would allow my family member to manually push the door down a little at a time until it closed. When the door closed completely, we could hear it automatically lock like always. I had a few more Christmas shopping errands and had to leave home again. I got in the car in my driveway and I shut the door and put the car in reverse and suddenly a loud pop and my entire back window shattered completely over into a trillion little pieces. I couldn\u2019t believe it. I\u2019m taking it into the Park Place Lexus dealership in the morning (12/27th) to see if the malfunctioning door is what caused my window to break. I can\u2019t afford to keep replacing the back window over and over if the door is the issue. We taped the back window over so it wouldn\u2019t rain into my vehicle. When we tried to open the door again, it wouldn\u2019t work. So, I had to crawl through broken glass to cover my back window. Terrible experience. I\u2019ve attached photos.  On the left and right side of the windows, notice there are two strange holes there. The large hole is I assume where it popped at. My car is under warranty. I hope the dealership covers it","products":[{"type":"Vehicle","productYear":"2021","productMake":"LEXUS","productModel":"RX","manufacturer":"Toyota Motor Corporation"}]}]}