{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11636282,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/11/2024","dateComplaintFiled":"01/16/2025","vin":"WBAJE7C5XJW","components":"SUSPENSION,POWER TRAIN,WHEELS","summary":"On September 11, 2024, I took my vehicle to BMW of Great Neck for a tire and rim job under insurance. BMW failed to return my lug nuts, leaving my vehicle in an unsafe condition. It took nearly a month for them to provide the missing lug nuts. Upon inspection, each wheel had fewer than the required 5 lug nuts, creating a serious safety risk. On September 24, 2024, I had to return to BMW due to a Tire Pressure Monitor (TPM) sensor issue, which should not have occurred after their September 11th service. Instead of addressing the issue, BMW dismissed it and suggested I get it fixed elsewhere. BMW\u2019s own manager confirmed my vehicle was returned in this unsafe condition. If I hadn\u2019t noticed, this could have resulted in wheel detachment, loss of control, or a crash.  Additionally, after a routine oil change on December 27, 2024, BMW\u2019s Multi-Point Inspection (provided January 12, 2024) revealed: \u2022A missing stiffening plate, which supports chassis integrity. BMW stated this could cause chassis damage. \u2022Coolant expansion tank & vent hose leaks, affecting vehicle cooling. \u2022Fluid leaks, which could worsen over time.  Contradiction in BMW\u2019s Diagnostics & Evidence of Negligence: \u2022The 1/12 Multi-Point Inspection contradicts the 12/27 diagnostic image I captured from service advisor Kevin Guo. \u2022BMW failed to identify these issues on 12/27, despite servicing my vehicle that day. \u2022This suggests either a misdiagnosis, negligence, or an attempt to cover up damages.  Safety Concerns & Inspection Status: \u2022The wheel issue put my safety at risk, and BMW has not taken accountability. \u2022The stiffening plate issue affects vehicle stability, which could lead to handling problems or structural failure. \u2022These issues were confirmed by BMW\u2019s own inspection report on 1/12/25, contradicting the 12/27 diagnostic.  BMW of Great Neck\u2019s negligence directly compromised my vehicle\u2019s safety. I request an investigation into their repair practices to prevent this from happening to others.","products":[{"type":"Vehicle","productYear":"2018","productMake":"BMW","productModel":"540I","manufacturer":"BMW of North America, LLC"}]}]}