{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11645058,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2025","dateComplaintFiled":"02/26/2025","vin":"3VVEX7B24PM","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"We purchased our 2023 Taos in Jan of 2024. The vehicle had approximately 24,500 miles when a grinding noise began terminating from the rear wheels. At the time of appointment at Ontario VW vehicle had 25147 miles.  we were told that the rear brakes were bad, at 0%, and the rotors were damaged as well.  1. Brakes on cars do not wear rear wheels first. The dealer admitted not that is not normal wear, but adamantly stated the car is in \"normal operational mode\". However no one will answer why the brakes failed prematurely or who is responsible (except the customer) 2. there is a warranty extension for this problem. This was not discussed at the dealership at any time. I found the extension and called to speak with a manager 3 days later.  When asked Dominic Alessi the service manager stated \"We don't market \"warranty extensions\". He self-admitted that his dealership withholds information to customers and engages in deceptive practices to a customer. He further went on and stated, \"We are here to sell and fix cars\". I had to ask if there was a customer service aspect. In addition he spoke down to the customer and attempted to employ tactics that are considered unethical, dishonest, and eluding to information that was inapplicable (single side failure of the brake system) 3. I contacted VW corporate. I have an email that clearly states that the vehicle will not be fixed, covered, addressed, or any other service. that I need not contact anyone further. in closing I have a VW Taos bought off the lot, brand new. the rear brakes failed without warning until they were grinding. Brakes on a vehicle that are not designed to wear the rear first. There are supposed to be wear indications (squeaking). Despite design the brakes failed 1147 miles at the dealership after a known problem had a warranty extension. No one will address the failed brakes, the poor interactions with a manager, and unwillingness to do the right thing by a corporation.","products":[{"type":"Vehicle","productYear":"2023","productMake":"VOLKSWAGEN","productModel":"TAOS","manufacturer":"Volkswagen Group of America, Inc."}]}]}