{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11652426,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/24/2025","dateComplaintFiled":"04/02/2025","vin":"4JGFB4JB4NA","components":"Chest Clip, Buckle, Harness","summary":"Got a notice of a recall on the Nuna Rava and was told to order a remedy kit right away. I also checked to make sure the harness was locking in place. It was not and the car seat was unsafe to use.   I order the remedy kit 2 weeks ago. Was told it was sent out and kept emailing to find out the status. I finally ask to have a supervisor call me as we could not take my [XXX]  son in our car anywhere.   The supervisor informed me that the remedy kit was not mailed out and that they were back ordered with no ETA in the near term.    Now I have a dangerous and defective car seat and the manufacturer will not reimburse me for a new one, send me a new replacement seat, or even provide me with a remedy kit in a timely manner.   This is completely unacceptable and I\u2019ve lost complete trust and confidence in this manufacturer\u2019s ability to make a defective dangerous car seat right. The service was awful, stressful, and all together putting my [XXX]  life in danger.   I\u2019m genuinely hoping that a government agency can be my last chance of hope before I have to go out and spend another $)50 on a new car seat when I just purchased this one 18 months ago. It\u2019s unfair and the way they are treating customers in beyond negligent.    Please help!  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"MERCEDES-BENZ","productModel":"GLE 350","manufacturer":"Mercedes-Benz USA, LLC"},{"type":"Child Seat","productYear":"9999","productMake":"NUNA","productModel":"RAVA","manufacturer":"Nuna Baby Essentials, Inc."}]}]}