{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11659290,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"05/06/2025","vin":"3VW5M7BUXPM","components":"ENGINE","summary":"While driving home from work (I travel with the railroad weekly) on Thursday, [XXX], I had my vehicle set on cruise control going west on [XXX] in TN. Out of nowhere, my engine overheated and I lost my coolant. Upon pulling over, I observed no trail of coolant and nothing leaking under my vehicle. I refilled the coolant and made it home. The next morning, my coolant tank was empty again. I took it to my local VW dealership and was informed that the head gasket needed to be replaced. Upon research, I found that on August 17th, 2023, VW put out a Technical Service Bulletin stating that the \"Original engine production head gasket design can lead to coolant leaks.\" This Bulletin did list the engine for my vehicle purchased that year. I was told that \"Our manager name is Tim. He informed me that TSB is sent out when they are seeing these issues occur. It is a tech tip to help the technician diagnosis the vehicle. Your vehicle is out of warranty therefore it wouldn't be cover.\"   The engine issue is well known with VW, with a statement that the issue is known. The Bulletin also advised \"Improve head gasket design and coating as of Engine Number DNKA 234 458 July 27th 2023.\"  So there is a fix to this issue and BW refuses to fix the issue at hand and is attempting to charge just under $3,500 for the repair.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"VOLKSWAGEN","productModel":"JETTA","manufacturer":"Volkswagen Group of America, Inc."}]}]}