{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11663282,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/17/2025","dateComplaintFiled":"05/27/2025","vin":"WBA3T1C54GP","components":"ELECTRICAL SYSTEM,ENGINE","summary":"The engine coolant pump on my 2016 BMW 4 Series has an open recall (#24V-608), issued in August 2024. It\u2019s been almost a year, and the remedy is still marked as \"Not Available.\"  Recently, my check engine light came on. I used my personal OBD-II scanner and retrieved fault code U019F, which indicates \u201cLost Communication with Engine Coolant Pump Control Module.\u201d This is directly related to the recalled component.  I contacted BMW of Bay Ridge in Brooklyn, NY, and they told me I need to pay $335 for a diagnostic, even though I already provided the fault code and it matches the recall issue. They said this is a \u201cstandard diagnostic fee,\u201d and they do not offer reimbursement even if it turns out to be related to the recall.  BMW North America customer support told me that if a dealership confirms the fault is recall-related, they may try to expedite the remedy. But to get that confirmation, I\u2019m expected to pay out of pocket first \u2014 which I find unacceptable since the part is already under an open recall and has now failed.  So far, no dealer or service center has inspected the vehicle officially because I don\u2019t want to pay $335 to confirm something I already know. Yes, my safety is at risk \u2014 the engine cooling system is compromised, and I\u2019m afraid to drive the car. I feel severely impacted and stuck in a situation where BMW won\u2019t take responsibility unless I pay first.  This is unreasonable. I believe BMW should cover diagnostics or offer another way to confirm the issue without forcing owners to pay out of pocket for their known safety defect. I\u2019m requesting NHTSA\u2019s help in resolving this issue.","products":[{"type":"Vehicle","productYear":"2016","productMake":"BMW","productModel":"428I","manufacturer":"BMW of North America, LLC"}]}]}