{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11666078,"manufacturer":"Toyota Motor Corporation","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2025","dateComplaintFiled":"06/10/2025","vin":"5YFB4MDEXRP","components":"UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"Dear Better Business Bureau, I am filing a formal complaint against Toyota Motor North America regarding a serious and unresolved safety defect in my 2024 Toyota Corolla LE (VIN [XXX]). The vehicle experienced two incidents of sudden unintended acceleration\u2014the second, on [XXX], resulted in a collision. Despite my repeated efforts to resolve the issue, Toyota has failed to respond adequately or provide critical diagnostic data.  In both incidents ([XXX] and [XXX]), while stopped at a red light, the vehicle suddenly surged forward despite my foot being on the brake. On [XXX] this caused a collision. My vehicle has remained undrivable since.  Toyota conducted a diagnostic inspection on May 29 under Case #[XXX]. I\u2019ve repeatedly requested access to the raw data from this inspection to understand the defect, but Toyota has not responded. Emails to the assigned case manager, Ms. Cynthia Ware, have gone unanswered. When I was directed to reply to a support email, it bounced back as a \u201cdo-not-reply\u201d address, redirecting me to a login page which falsely claimed I had no active cases. This created an endless communication loop.  Toyota\u2019s lack of transparency and support is unacceptable\u2014especially given the severity of the issue and the fact that the vehicle is still under warranty.  I am requesting:  Immediate release of the raw diagnostic data from the May 29 inspection  A prompt resolution, including full repair, replacement, or buyback  Clear, responsive communication from an authorized representative  This is not only a financial burden, but a serious safety risk. I respectfully request BBB\u2019s assistance in securing a resolution and holding Toyota accountable.  Thank you for your time.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"COROLLA","manufacturer":"Toyota Motor Corporation"}]}]}