{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11666341,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2024","dateComplaintFiled":"06/11/2025","vin":"KNDCB3LC7K5","components":"UNKNOWN OR OTHER","summary":"I am writing to formally file a complaint regarding the mishandling of a recall repair (Recall SC276) by the authorized dealership KIA of Lincolnwood, located in Illinois.  In October 2024, I contacted the dealership in relation to Recall SC276. A diagnostic inspection confirmed the issue, related to the HCA system, and was supported by multiple error codes: U1010, U1011, P17ED, P17EE. I was informed that the required parts were not available at the time and would be ordered.  Despite the known fire risk associated with this recall, the dealership allowed me to drive the vehicle home, which clearly contradicts the safety procedures outlined in Kia\u2019s own recall regulations.  I waited approximately two months for a follow-up, but received no communication from the dealership. I called them myself and was informed, after repeated inquiries, that the replacement part had allegedly been damaged during delivery, and that I would need to wait longer.  Weeks later, I was contacted and asked to bring the vehicle in. By that time, the car could no longer operate under its own power and had to be transported to the dealership. I left it for repairs. Shockingly, within an hour I received a call saying the car was \u201cready for pickup.\u201d Upon returning, I discovered that nothing had been done. The vehicle was parked exactly where I had left it.  After further discussions, the dealership admitted that the repair had not been performed and the part had not been replaced. I have photographic evidence to confirm this. They assured me the part would be ordered again.  My vehicle remained at the dealership from early January until late April 2025. Eventually, I was told that I must pick up the vehicle or face storage fees. Still, no repairs had been completed.  This dealership has twice returned the vehicle to me without making the required safety repairs, despite the known risk of fire and potential harm to life. They also misled me about the repair status on multiple occasions.","products":[{"type":"Vehicle","productYear":"2019","productMake":"KIA","productModel":"NIRO","manufacturer":"Kia America, Inc."}]}]}