{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11666735,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2025","dateComplaintFiled":"06/13/2025","vin":"2LMPJ8J96KB","components":"POWER TRAIN,ENGINE","summary":"I brought my Lincoln Nautilus to an authorized Lincoln dealership due to a serious transmission issue. The dealer kept the vehicle for four days, diagnosed a potential transmission failure, and told me that the transmission could \u201cblow.\u201d However, they returned the car to me unrepaired and admitted they could not fix it anytime soon.  The reason: the dealership has only one transmission technician, and that person is currently working through a backlog of transmission jobs from March. My vehicle \u2014 with a known safety risk \u2014 was effectively placed at the back of a months-long line, with no estimated repair date.  I contacted Lincoln Concierge, who opened a case but informed me there was \u201cnothing they could do.\u201d I now have a car that is unsafe to drive due to a transmission issue that the manufacturer and dealership both acknowledge but are unable to address in a timely or safe manner.  This presents a serious safety risk. A transmission failure while driving could result in loss of control, sudden deceleration, or breakdown in active traffic. I am requesting that NHTSA investigate this issue as a systemic safety failure \u2014 both in terms of the defect itself and Lincoln\u2019s inability to service it promptly.","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAUTILUS","manufacturer":"Ford Motor Company"}]}]}