{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11668705,"manufacturer":"Volvo Car USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/14/2025","dateComplaintFiled":"06/23/2025","vin":"YV4H60CA7P1","components":"SERVICE BRAKES,BACK OVER PREVENTION","summary":"To Whom It May Concern,  I am filing a complaint against Volvo Car USA for unresolved defects in my 2023 Volvo XC90 T8 Recharge, purchased in Indiana. The vehicle\u2019s control systems\u2014infotainment, climate control, navigation, backup camera, and reverse braking\u2014are defective, impairing its use, value, and safety, despite maintenance and updates. Study and searches on owner forums and social media discovered that those issues are widespread among the 2023 model year of Volvo XC-90 T8.  Issues:   Backup camera often shows \u201cunavailable\u201d when reversing, posing safety risks.  -Volvo did a software recall in May, 2025. The issue seemed largely resolved.  Automatic reverse braking (ARB) falsely triggers, causing abrupt stops. No permanent adjustment exists.  -The issue persists even after multiple software updates including the recall mentioned above. The false ARB activations made drivers and passengers traumatized and panicked for \"hitting or being hit by other vehicles or objects.     Infotainment and climate control system lags (5+ minutes to respond), displays errors, and is unreliable. That became a bigger problem during inclement weather that driver and passengers may suffer injury from the extreme cold or hot conditions for a long period of time. This is even more dangerous when there are elderlies, pregnant women, or children in the vehicle. This issue was not resolved even after multiple software updates. Further research indicated the issue was not only from software but also from hardware (including but not limited to the CPU chips, RAM, etc.   LTE connection is unstable 50% of the time, affecting navigation or emergency assistance. Volvo uses safety and emergency assistance as one of the selling points for its vehicles. However, the instability of its LTE connection makes the \"SOS call\" unreliable or not functional when customers are in danger.  Even after multiple visits of Volvo dealer and contact of Volvo customer care, there is no solution.","products":[{"type":"Vehicle","productYear":"2023","productMake":"VOLVO","productModel":"XC90","manufacturer":"Volvo Car USA, LLC"}]}]}