{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11673828,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2025","dateComplaintFiled":"07/15/2025","vin":"WBY33FK06RC","components":"BACK OVER PREVENTION","summary":"While reversing my 2024 BMW i5, the main infotainment display repeatedly blacks out for 3–5 seconds, eliminating the rear-view camera image. The blackout occurs without warning, roughly once every 25-30 reverse maneuvers, leaving zero rearward visibility and forcing hard braking to avoid pedestrians and fixed objects.  Component/system: Central Information Display / rear-view camera feed (BMW head unit). The original head unit was replaced by the dealer on 07/15/2025 after BMW opened TSARA case 4211001. The removed head unit is in the dealer’s possession and the vehicle is available for inspection.  Safety risk: Loss of the only rear-vision aid on this vehicle during backing makes collision with people or property likely. I have had to stop abruptly multiple times to avoid hitting pedestrians in parking lots.  Dealer/manufacturer involvement: • First visit: 03/2025 — dealer “unable to replicate,” no repair performed. • Second visit: 07/09–07/15/2025 — dealer replaced head unit; problem persists. The dealer refused to open a PUMA escalation on the first visit but did open TSARA on the second.  Warning lamps/messages: None. Blackout is sudden and without any fault codes visible to the driver.  Reproduction: Intermittent; has recurred after parts replacement. Incident dates, times, and durations have been logged by the owner.  Availability for inspection: Vehicle and dealership service records—including TSARA log—are available upon request.  Hopefully, my issue is resolved. I will endeavor to update NHTSA if the issue persists further.","products":[{"type":"Vehicle","productYear":"2024","productMake":"BMW","productModel":"I5","manufacturer":"BMW of North America, LLC"}]}]}