{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11674152,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/12/2020","dateComplaintFiled":"07/16/2025","vin":"W1K3G4EB0LJ","components":"UNKNOWN OR OTHER,ENGINE","summary":"My 2020 Mercedes-Benz A-Class has experienced a recurring and extremely dangerous transmission malfunction beginning around 15,000 miles and continuing through 75,000 miles. While driving on both highways and main streets, the car would suddenly stall and shift itself into neutral. A warning message would appear on the dash saying \u201cCannot reverse \u2013 take to dealer.\u201d  The gas pedal would become unresponsive, and although I would try to shift back into Drive, the car would not move. The vehicle would slowly lose power and come to a stop in the middle of the road/highway, leaving me completely stranded in traffic with no safe way to move the car. On one occasion, I panicked while stopped in the road and attempted to switch into manual mode with paddle shifters and back to Drive \u2014 this briefly worked and allowed me to coast to a safe location. However, on the most recent and most dangerous incident, the car showed cannot  reverse  take to dealer the switch to \u201cTransmission Malfunction \u2013 Stop Vehicle\u201d and no tricks worked. I was stuck in traffic on the highway,for a few minutes unable to drive, until I turned the vehicle off and on multiple times, after which it allowed me to shift back into Drive and exit the roadway. Experiencing the worse anxiety I\u2019ve ever felt in my life as I was just thinking I was going to get hit at full speed and die.  This issue has happened multiple times and created life-threatening situations every time and emotional stress. Mercedes-Benz has acknowledged the defect by approving a manufacturer buyback, but the defect has never been fully repaired as of yet. My car is still at dealer. I am filing this complaint to alert NHTSA of this recurring and unsafe issue in the 2020 Mercedes-Benz A-Class. Other drivers may experience the same malfunction, and this could result in serious accidents or fatalities if not addressed through investigation or recall.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"A 220","manufacturer":"Mercedes-Benz USA, LLC"}]}]}