{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11675403,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2025","dateComplaintFiled":"07/22/2025","vin":"5XYZU3LB1EG","components":"ENGINE","summary":"January 2024, my 2014 Hyundai Santa Fe entered limp mode and displayed code P1326\u2014known to indicate engine bearing failure under Hyundai Recall 162. I took it to Terry Reid Hyundai (Cartersville, GA), paid $175 for diagnostics, and was told the vehicle \u201cpassed.\u201d However, I was never given a bearing clearance test (BCT) result, and no VIN-tied data was submitted to Hyundai\u2019s internal WebDCS system, as required by TSB 23-EM-001H. Later communication with Hyundai confirmed that all BCT results\u2014pass or fail\u2014must be submitted and tied to the VIN in WebDCS, yet Terry Reid produced no record. Instead, they provided a blank Multi-Point Inspection (MPI) sheet and handwritten notes\u2014none of which constitute a BCT or fulfill Hyundai protocol. In April 2025, the engine failed catastrophically. Shottenkirk Hyundai performed a proper BCT, revealing cylinder #2 at 1.13mm (well beyond failure limit), and submitted both the test and an oil sample to the lab. The oil analysis showed no sludge, fuel, or coolant contamination, contradicting Veritas Global Protection\u2019s and Hyundai\u2019s claim of owner neglect. Despite clear lab evidence, Veritas denied my claim, falsely asserting: The sludge existed before contract purchase (no proof), No rod bearing clearance documentation was submitted (Shottenkirk did), A prior P0420 code related to the catalytic converter caused sludge (mechanically inaccurate). Hyundai\u2019s consumer affairs rep later claimed internal records can\u2019t be shared, that even more evidence wouldn\u2019t matter, and that Hyundai branded the engine based on \u201cexceptional neglect\u201d solely due to one missing oil change receipt\u2014despite a clean oil report and lack of dealership testing. She also confirmed Hyundai does not notify consumers when engines are branded.This pattern shows coordinated misrepresentation between Hyundai, Veritas, and Terry Reid Hyundai. They failed to follow protocol, withheld required data, falsely blamed the consumer, and denied a legitimate claim despite lab evidence","products":[{"type":"Vehicle","productYear":"2014","productMake":"HYUNDAI","productModel":"SANTA FE SPORT","manufacturer":"Hyundai Motor America"}]}]}