{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11675477,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/22/2025","dateComplaintFiled":"07/22/2025","vin":"3GTU2NEC1JG","components":"EQUIPMENT","summary":"The embedded navigation system in my 2018 GMC Sierra is no longer supported. Paid map updates were available until 2023, when General Motors discontinued them without notice. This system was marketed as a core feature and provided offline GPS guidance independent of cell reception. I discovered the change while attempting to purchase an update and was told there are no remaining copies and that no further updates will ever be made. I was never notified.  When I contacted support, I was transferred through six departments. One representative admitted that customers were supposed to be informed but were not. She stated they are trained to say \u201cthere\u2019s nothing we can do\u201d and acknowledged receiving hundreds of similar complaints. She also confirmed the final map update existed but was allowed to sell out.  This puts safety at risk, particularly for drivers in rural areas, areas with poor cell service, or while towing. The system is not CarPlay-based and does not rely on mobile data. It was the only in-vehicle routing system many drivers depended on during travel, including emergencies. Its quiet discontinuation means drivers no longer have access to accurate, integrated navigation\u2014reducing their ability to safely plan or adjust routes while on the road.  The failure to maintain this system or provide reasonable access to the final update undermines long-term vehicle safety and owner trust. General Motors has not offered an inspection, recovery, or remedy.","products":[{"type":"Vehicle","productYear":"2018","productMake":"GMC","productModel":"SIERRA 1500","manufacturer":"General Motors, LLC"},{"type":"Equipment","productYear":"9999","productMake":"FUJITSU TEN","productModel":"AUDIO/ NAVIGATION SYSTEM","manufacturer":"Denso Corporation"}]}]}