{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11675866,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/24/2025","dateComplaintFiled":"07/24/2025","vin":"4S4BTGND6S3","components":"AIR BAGS","summary":"Front passenger airbag does not turn on and/stay on when my adult wife is seated (5'7\" 100lbs). Moving the seat up/down and/or back/forth sometimes allows the system to activate but it then turns off later on while driving.  The Subaru owner's manual instructs the owner that when this occurs the passenger should sit in the back and Subaru Service should be obtained.  Subaru Service has inspected the car and indicated the system is functioning properly, and there is nothing to repair.  Afterwards, calling the Subaru Customer Advocate they indicated that they expect the system to turn on for my wife, and that there is no weight minimum for the air bag. They said that I should return to the service center with her so that they could witness the issue.   A return appointment was made and completed today. Subaru Service center staff witnessed the passenger air back system ignoring my wife in the seat. Their response was comprised of confusion as to why we were there followed by the judgement that the system was working as designed (based on the previous visit) so there is no problem to be fixed.  It appears that the Subaru air bag system does not protect all adult passengers. Also, the owner's manual instructing the driver to tell the passenger to sit in the back when this occurs, seems to indicate that this is not a normal situation and needs to be repaired.","products":[{"type":"Vehicle","productYear":"2025","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}