{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11675916,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2025","dateComplaintFiled":"07/24/2025","vin":"WA1BAAFY9M2","components":"UNKNOWN OR OTHER","summary":"The small buttons that are part of climate control on the dashboard pop out and fall off. The pieces aren\u2019t supposed to do that. They are actually designed to work as buttons that stay in place but whatever mechanism that is designed to keep them is place comes off. I have tried just putting the buttons back in but they will eventually pop off again. My car is relatively new and should not have buttons popping off. No car of any age should have buttons just falling off.   These are small buttons that pop off at any moment if there is a defect and I think could be a potential choking hazard for children and pets. If one falls off and I don\u2019t notice and is just rolling around on the ground, it could be an issue with pets especially. My buttons fell off in the middle of the night and I had to search the vehicle for it. This is also the control system for the fan in the car. In extreme climate, if this falls off, there are no means for controlling the climate of the vehicle.  Yes, the problem has been reviewed and confirmed by an Audi Dealership. The only solution seems to be to order a brand new dashboard and climate control system but it\u2019s the same system and can\u2019t guarantee that the buttons won\u2019t pop off on the new ones.  There are no warning lamps, messages, or other symptoms prior to failure. The buttons will randomly pop off sometimes with no one in the vehicle or in the middle of just driving somewhere. They will just pop out.  Several people are having this issue but Audi refuses to address the problem and instead forces everyone to by a brand new climate control system with the same faulty button system.","products":[{"type":"Vehicle","productYear":"2021","productMake":"AUDI","productModel":"Q5","manufacturer":"Volkswagen Group of America, Inc."}]}]}