{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11678922,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/01/2025","dateComplaintFiled":"08/06/2025","vin":"1FMHK8F81BG","components":"STEERING","summary":"I\u2019m the original and only owner of a 2011 Ford Explorer (VIN [XXX]). Although Ford Recall 14S06 (NHTSA 14V-286) was marked complete by AutoNation Ford of Bellevue, I\u2019m now experiencing the same issue: loss of power steering assist while driving, which creates a safety hazard.  On July 29, 2025, a certified DTC scan at Pierre Ford of Seattle revealed three Power Steering Control Module (PSCM) codes: U3000:49, U3000:72, and U3000:96. These codes are explicitly listed in Ford\u2019s own bulletin (RCMN-14V286-7022) as qualifying for steering gear replacement under Customer Satisfaction Program 15N01, which Ford issued as an extension of Recall 14S06.  Despite this, Ford denied the dealer\u2019s request to perform the repair, citing that the CSP period had ended. However, Ford\u2019s bulletin states that repairs should still be approved via SSSC request if DTCs are present \u2014 which they are.  I believe Ford is failing to honor its own published recall repair procedure. This is not wear-and-tear; it is a continuation of a known safety defect. The steering intermittently becomes difficult to control \u2014 especially at low speeds \u2014 putting my family and others at risk.  I\u2019m requesting NHTSA investigate Ford\u2019s denial of valid repair claims tied to Recall 14S06/15N01 and hold them accountable for unresolved safety issues. Documentation available upon request.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2011","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}