{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11679171,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/04/2025","dateComplaintFiled":"08/07/2025","vin":"1V2DC2CA3MC","components":"SERVICE BRAKES","summary":"I own a 2021 Volkswagen Atlas Cross Sport with approximately 34,000 miles, purchased as a Certified Pre-Owned vehicle. The brakes make an extremely loud, metal-on-metal screeching noise when driving slowly, reversing or driving on hills. The sound is harsh and high-pitched, resembling worn-out or defective brake pads or rotors.  I brought the issue to a VW dealership, and they confirmed the noise but claimed it is \u201cnormal\u201d and offered no repair. The sound is consistent and worsens on incline. This issue raises serious safety concerns, including potential brake system wear/failure or lack of effective stopping power in certain conditions.  After researching, I discovered many other VW Atlas and Cross Sport owners are reporting the same problem across model years 2020\u20132023. Some have resorted to replacing OEM brake parts with aftermarket components to resolve the issue. I believe this may be a design or materials defect affecting a large number of vehicles.  I am requesting NHTSA to investigate this issue for potential safety implications and consider whether a recall or technical service bulletin is necessary.","products":[{"type":"Vehicle","productYear":"2021","productMake":"VOLKSWAGEN","productModel":"ATLAS CROSS SPORT","manufacturer":"Volkswagen Group of America, Inc."}]}]}