{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11681281,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/10/2025","dateComplaintFiled":"08/18/2025","vin":"1V21C2CA3LC","components":"UNKNOWN OR OTHER","summary":"Issue: Vehicle Lockout/Fob Unresponsive  The combination of opening the passenger door, locking the vehicle with the key fob, and hitting the ignition button once before closing the door, DISABLES THE KEY FOB FUNCTIONALITY AND LOCKS YOU OUT OF THE VEHICLE. The app also becomes unresponsive because the ignition is engaged. The only way to open the car is manually with the key. If you have your child safety locks engaged for the rear seats, your children wont be able to open the doors if they are in a safety harness. This was an accidental order of events. We were never taught how to use the manual key entry when we purchased our vehicle.   We were actually right next to the VW dealer the day of the incident and their trained sales person couldn't open the door with the manual key. Once 911 arrived, the fire fighters couldn't do it, and finally the EMT was able to get the key cover off and opened the door. Forced entry with a lockout kit didn't work. We were about to break the glass because my children were locked in the car, stuck in their carseats unable to open the door with child safety locks being on, in 90 degree weather for 15 full minutes.  VW inspected and reported that indeed, this combination of events locks you out of your vehicle and is programmed this way for all of their vehicles with their computer technology. I was instructed to use the manual key to open door if this happens again. They also said this has never been reported as an issue because people don't do this.   If someone were to rent this vehicle or, in my case, a secondary driver is trying to operate the technology, this could easily happen to another person. this is unacceptable and a safety concern.","products":[{"type":"Vehicle","productYear":"2020","productMake":"VOLKSWAGEN","productModel":"ATLAS CROSS SPORT","manufacturer":"Volkswagen Group of America, Inc."}]}]}