{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11681543,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2025","dateComplaintFiled":"08/19/2025","vin":"2FMDK3AK4EB","components":"SERVICE BRAKES,FORWARD COLLISION AVOIDANCE","summary":"My vehicle started having a \"spongy\"  pedal feel when I pushed on my brakes going to work and returning home.  I was going to be taking my grandchildren to Branson, MO, on Thursday morning, [XXX], and was able to get Marvin Merritt, mechanic, to look at my vehicle before leaving to make sure we would be okay traveling.  Marvin notified me that my brake booster needed replace and it was not safe to travel.  I made other arrangements to go to Branson.  When I got back I paid Marvin for services rendered and got my letter from the Ford Motor Company Dated March 2024. I took my letter, the invoice from Marvin Merritt and turned it into Friendly Ford Dealership / Service man, Derrick and he filed a claim for me and said he did not see any reason why they would deny my claim based on the information I turned in.  I waited 4 week, calling weekly for updates, before being told my claim was being denied.  Derrick gave me the following number to call 1-800-392-3673 and they stated they would not honor the warrenty because it was not fixed at a Ford Dealership.  I asked for an email or mailing address so I could send my information to them and was denied.  She stated she would give me a claim number which was case # [XXX]. and I shared the following information on the phone. 1.\u201cI received Ford\u2019s March 2024 letter stating that if my vehicle had exceeded 150,000 miles, coverage would continue through November 30, 2025. My vehicle had exceeded that mileage, so I relied on this written coverage.\u201d 2.\u201cI had the brake booster repaired on July 11, 2025\u2014well within the coverage period Ford outlined. Despite this, my claim was denied.\u201d 3.\u201cI am requesting Ford to honor its written commitment and reimburse the cost of my repair. Given that this matter involves a brake system safety issue, I trust Ford will resolve this promptly.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2014","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}