{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11683780,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/27/2024","dateComplaintFiled":"08/28/2025","vin":"3C63RRML7HG","components":"SERVICE BRAKES","summary":"I am filing this complaint regarding the unavailability of a critical safety component for my vehicle. Multiple dealers have informed me that the part is not available through the Mopar parts chain. However, the identical part is currently available for purchase by consumers through MoparGenuineParts.com (111 Bond Street, Westbury, NY 11590) at the following link:  [XXX] ).  One verified buyer even confirmed this discrepancy. As [XXX] wrote in his 5-star review dated 04/03/25: *\"ABS PART \u2013 Fixed my problem just what I needed. Dealership said they could not get to because of part shortage??\"*  This highlights a troubling inconsistency: Mopar\u2019s authorized dealer network is unable to supply parts that consumers can easily purchase online. It makes no sense that the official supply chain is cut off while direct-to-consumer sales remain active.  The component in question is critical to the safe operation of the vehicle. If it fails at high speed, the driver could experience sudden loss of braking or steering control. Such a failure poses an imminent danger of severe accidents, rollovers, or fatalities, both to the vehicle occupants and to others on the roadway.  My concern is twofold: (1) why Mopar dealers cannot access parts that clearly exist in Mopar\u2019s system, and (2) how long-term safety is being compromised if consumers must resort to inconsistent third-party availability for essential components. This disconnect directly threatens public safety.  I respectfully request NHTSA investigate why Mopar\u2019s dealer network is unable to provide critical safety components, while consumers can obtain the exact same part online, and whether this practice constitutes a systemic safety hazard that warrants recall, investigation, or enforcement action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"RAM","productModel":"3500","manufacturer":"Chrysler (FCA US, LLC)"}]}]}