{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11684480,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/16/2025","dateComplaintFiled":"09/02/2025","vin":"4S4BSAFC7J3","components":"ELECTRICAL SYSTEM","summary":"My 2018 Subaru Outback has a defective head unit that poses a serious safety hazard. Subaru has already acknowledged this defect in this exact make/model/year and issued an extended warranty, but my vehicle was denied full coverage because the warranty window expired.  The defect causes the head unit to: -Power on/off by itself. -Force phone connections even when Bluetooth is disabled. -Place dozens of calls on its own while I am driving (call random number, hang up, call number, hang up, etc). -Randomly connect to nearby devices. -Emit loud, unexpected noises.  During a recent 4-hour family trip with my [XXX]  son, the head unit repeatedly dialed contacts and hung up on them uncontrollably, forcing me to pull over on the highway. This is a clear safety risk, as it distracts the driver and requires emergency stops.  At Subaru Customer Advocacy\u2019s request, I took the vehicle to a Subaru dealership twice and paid nearly $200 for a formal diagnosis, which confirmed the known delamination defect and the need for replacement. Despite this, Subaru refuses full coverage and is offering only partial cost assistance, while other owners with the same defect have received full coverage.  This is not normal wear-and-tear. It is an acknowledged manufacturer defect that is creating dangerous driving conditions. I request NHTSA\u2019s investigation into Subaru\u2019s inconsistent response and the safety risks of this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}